About us

About Us

Who We Are

Company Overview

Outsourcing your business functions does not only free you from the unnecessary burden of recruiting the right talent, training and staff management. More importantly, outsourcing allows you to focus on your core business.

Quinn Data Facilities Inc (an affiliate of Quinn Data Limited), a PCI DSS compliant company, is owned and run by an Australian data expert with a proven track record in putting clients’ and partners’ interest first. Established in the Philippines in 2008, QDF was focused on data management and outbound telephone fundraising. Since then, QDF has expanded its services to provide more valuable end to end solutions to the Global Market.

QDF stands out among other BPO Companies as we see ourselves as your business partner and not just your Outsourcing Service Provider. Our various solutions enable you to substantially reduce operational costs without sacrificing quality.

 

Our Vision

“To be the preferred Business Partner” we do not just see ourselves as your service provider but rather, we are here to be your partner to grow our business together.

Our Mission

“Concern to our clients, our employees and to the public” with a cross-cultural management team, we envision and endeavor to ensure we provide what we can.

 

Track Record

  • Established: 2008
  • Number of Clients Served: 1,105 (as of Dec 2015)
  • Industries Served: Telecommunications, Banking, Retail, Consumer Electronic Goods, Insurance, IT, Advertising, Media, Charity, Financial Institutions, etc.
  • Serviced Countries: Australia, Canada, Ireland, New Zealand, United Kingdom, United States


The QDF Story

  • Established in the Philippines in 2008, QDF was conceptualized to focus on data management and outbound telephone fundraising aimed at assisting various Charities and other Not-for-Profit organizations in United Kingdom, Australia and New Zealand to achieve their goals successfully.
  • While working on providing data and outbound contact center services to its’ existing clients, the management realized that the same service was sought after by business in across other industries.
  • This paved the way for QDF to provide service for Commercial purposes to meet the growing demand and soon after with word spreading out about QDF’s service, it didn’t take long and companies came knocking at QDF’s door to handle their customer service, technical support, back office work and other tasks.
  • Fast forward to the present, QDF has grown to provide the global market with various end to end Outsourcing Solutions designed to meet different needs.

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The People

The Management

The management is a cross-cultural team composed of expatriates and Filipinos which collaborate using proven quality-centric processes that delivers successful results. Through hands-on management, focused on training and coaching, and leadership by example, our people make the difference.


The Departments

The QDF Organizational Structure was designed to ensure all aspects of its business has a dedicated group of highly trained and efficient manpower to meet all varying needs of our clients across the globe

Operations

Whether our clients opt to manage their account on their own or have our Operations Team manage it for them, this Department will ensure that everything needed is in place.

Various teams under this Department in place such as Verification & Quality Compliance, Quality Assurance & Training and Workforce Management.

Service Delivery

The Service Delivery Team is responsible for ensuring 100% client satisfaction, deepening client partnerships through exceptional delivery resulting to a successful relationship without compromising the company’s set standards. Under Service Delivery, various teams are in place such as Compliance and Client Services.

IT

The IT Department is divided into 2 groups which are the MIS and Technical Support Groups which results to a more efficient and organized team of individuals focused on providing assistance to any technical matters from within the organization to client requirements.

Finance

The Finance Department is responsible for all of our accounting processes such as payroll, compliance with government rules and reporting regulations.

Human Resources

Human Resources manages employee administration, employee engagement, labor relations, compensation and benefits, code of conduct, performance management in coordination with Operations Department and other related processes.

Marketing

Marketing is divided into 3 major functions which are the Talent Acquisition, Marketing Strategy and Business Development. This Department manages how QDF is perceived as a Company and it’s global corporate image which includes our corporate social responsibility, social media and the overall QDF brand.

Facilities & Admin

This group manages all our facilities including maintenance, security and related tasks/processes.